Exploring capacity building in local governance to implement inclusive digital mobility services

As urban mobility systems become increasingly digitalised, local governments face growing expectations to integrate and regulate digital mobility services. However, ensuring these services are inclusive and accessible to all community members poses significant challenges, often stemming from a lack of knowledge or support for public officials. This study investigates how the local governance capacities can be enhanced to implement inclusive digital mobility services, using a case study of a knowledge brokerage initiative in Čačak, Serbia. Data were collected from 5 March to 4 April 2024 through semi-structured interviews, focus groups, and questionnaire surveys involving local and visiting public officials during a two-day workshop. The findings indicate that local capacity-building efforts must be tailored to the specificities of each case, and put forward methods that are accessible and low-effort. Moreover, participatory governance approaches are considered essential to enhancing local governance capacities, emphasising the need for effective engagement with diverse stakeholders. Local officials, in collaboration with community representatives, private sector actors, and civil society organisations, play a central role in co-developing and implementing policies that promote digital solutions adapted to the diverse needs of individuals. The primary contribution of this research lies in its critical exploration of strategies to strengthen local governance capacities for inclusive digital mobility, addressing a crucial gap in urban mobility research and practice. Furthermore, the study offers actionable insights and strategies relevant to policymakers and practitioners interested in mitigating inequalities in access to digital mobility services.