Andragogical learning in Police Negotiator training

Purpose This study aims to employ a process evaluation to examine how Police Negotiator training is delivered, assessing whether the implementation aligns with andragogical principles. As a case study analysis, it explores how andragogical training methods – designed for adult learners – are particularly suited to developing dialogical communication skills, which require not only theoretical understanding but also repeated practice and reflection. The research highlights the synergy between what is taught (dialogical communication) and how it is taught (andragogy), arguing that the latter is especially well-matched to the demands of the former. Design/methodology/approach Applying andragogy as a lens, this study involved participant observation over three days of Police Negotiator training in an Australian police jurisdiction. Findings The findings revealed that Police Negotiator training is heavily grounded in andragogical teaching practices that may enhance communication and de-escalation tactics for police when interacting with individuals experiencing crises. Originality/value Police are often the first responders to individuals experiencing psychological crises, which can lead to conflict and violence. Prior research has not explored the value of specialised police negotiator training that uses andragogy as a framework for teaching communicative and therapeutic de-escalation skills.