Using Springshare’s LibCal to Move Librarians off the Reference Desk

In 2022, a task group at the University of Victoria Libraries moved reference service off the desk and into an appointments model. We used Springshare’s LibCal to create a public web calendar and booking system, with librarians setting office hours and appointments done over Zoom, phone, or in person. LibCal allows us to send feedback follow-up requests to appointments and to keep stats and assess usage. This article is a practical case study in implementing a service model change, with emphasis on how we adapted LibCal to support the service to serve librarians and students.