Design Principles for a Management Information System for Enhancing Home Care Services

The “Neighborhood Babysitters” project, initiated by the Greek Ministry for Social Cohesion and Family under the General Secretariat for Equality and Human Rights, aims to provide home care services for infants and toddlers aged 2 months to 2.5 years. This paper presents the design principles and architecture of a sophisticated Management Information System developed to manage the entire process, from the application of beneficiaries and curators to their payment. Leveraging interoperabilities provided by the Interoperability Center, the MIS addresses the challenges of bureaucratic hurdles in digital governance. The paper outlines the roles of users, the MIS architecture comprising six systems and nine subsystems, and the main workflow stages of the application process. Additionally, it discusses interoperability issues with other e-government MISs and presents usage statistics since 2022. The MIS, developed with event-driven architecture and utilizing state-of-the-art tools, offers a robust framework for managing the Baby and Toddler Home Care Service, providing valuable insights for developers of similar systems.