The Role of Digital Payment Adoption in Financial Well-Being: a TAM-Based Analysis of Gen Z Users in Jabodetabek

The paradigm shift in the technology-based financial system has given rise to a transformation in the global financial framework and people's daily economic behavior. This statement is supported by the Digital Payment Survey report from J.P Morgan that the proportion of digital payment use is increasing. Followed by the phenomenon of 'living paycheck to check' by Gen Z, the use of digital payment is not just a lifestyle, but a tool for personal financial management. Supported by a Deloitte report, it is explained that around 50% of Gen Z agree that the ease of digital payments can help them monitor their spending better. By using the Slovin formula to determine the minimum sample, data from 322 Gen Z respondents in Jabodetabek area have been collected through questionnaires. This research was continued with a quantitative descriptive approach using the Simple Random Sampling method and analyzed with PLS-SEM. With the use of the Technology Acceptance Model, research was conducted on the adoption of Digital Payment to the Financial Well-being of Gen Z. Of the 5 hypotheses tested, four of them obtained significant results. Perceived Ease of Use is significant to Perceived Risk, Perceived Usefulness is significant to Perceived Risk, Perceived Risk is significant to Financial Well-being, and Perceived Usefulness is significant to Financial Well-being.

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Publication Details

Published
2025-05-22
DOI
https://doi.org/10.1109/icbir65229.2025.11163275
Primary Topic
FinTech, Crowdfunding, Digital Finance
Type
article
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article

The Role of Digital Payment Adoption in Financial Well-Being: a TAM-Based Analysis of Gen Z Users in Jabodetabek

Michelle Easter Feren Sambeka, S. Kom
FinTech, Crowdfunding, Digital Finance
article

The Role of Digital Payment Adoption in Financial Well-Being: a TAM-Based Analysis of Gen Z Users in Jabodetabek

Michelle Easter Feren Sambeka, S. Kom
article en

Abstract

The paradigm shift in the technology-based financial system has given rise to a transformation in the global financial framework and people's daily economic behavior. This statement is supported by the Digital Payment Survey report from J.P Morgan that the proportion of digital payment use is increasing. Followed by the phenomenon of 'living paycheck to check' by Gen Z, the use of digital payment is not just a lifestyle, but a tool for personal financial management. Supported by a Deloitte report, it is explained that around 50% of Gen Z agree that the ease of digital payments can help them monitor their spending better. By using the Slovin formula to determine the minimum sample, data from 322 Gen Z respondents in Jabodetabek area have been collected through questionnaires. This research was continued with a quantitative descriptive approach using the Simple Random Sampling method and analyzed with PLS-SEM. With the use of the Technology Acceptance Model, research was conducted on the adoption of Digital Payment to the Financial Well-being of Gen Z. Of the 5 hypotheses tested, four of them obtained significant results. Perceived Ease of Use is significant to Perceived Risk, Perceived Usefulness is significant to Perceived Risk, Perceived Risk is significant to Financial Well-being, and Perceived Usefulness is significant to Financial Well-being.

Binus University (ID)
Openalex Percentile: Top 59%
FinTech, Crowdfunding, Digital Finance
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The Role of Digital Payment Adoption in Financial Well-Being: a TAM-Based Analysis of Gen Z Users in Jabodetabek — Michelle Easter Feren Sambeka, S. Kom · (2025) | TGRS Research Map | TGRS