Building HE Institutional QA system and QA offices: the QA-SURE Project in Kosovo and Albania

Through the Erasmus+ QA-SURE project, this study examines the institutional development of internal Quality Assurance (QA) offices and systems in higher education institutions (HEIs) in Kosovo and Albania. The initiative concentrated on creating or improving specialised QA offices at three HEIs in Albania and two in Kosovo, as opposed to more general national QA system changes. The study emphasises the ways in which training, participatory governance, strategic planning, and infrastructure support aided in the development of institutional capacity, drawing on ESG 2015. Results show advancements in digitisation, student and stakeholder interaction, and quality culture. The report makes the case that system alignment with European standards and sustained academic success are made possible by institution-driven QA systems.