Diagnosing the Reality Application of the Business Continuity System According to ISO 223012019: A Case Study in the General Directorate of Urban Planning- Iraq

The research aims to identify the application level of the business continuity system according to the ISO 22301:2019 specification and to determine the gap between the specification clauses and the actual reality. The case study method was adopted for the research, and to diagnose the reality of the application of the business continuity system in the General Directorate of Urban Planning, the research sample, through field experience and review of documents, records and interviews conducted in the researched directorate. To collect data and information, the checklist was used, which included seven clauses to assess the business continuity system application (context of organization, leadership, planning, support, process, performance evaluation, Improvement). The statistical methods represented by (weighted arithmetic mean, percentage measurement, gap measurement), to diagnose the extent of application of the clauses, and to identify the most and least applied clauses. The results showed that the overall application rate of the business continuity system was 41% and the gap was 59%, which indicates the weakness of the application and documentation of the business continuity management system. The research recommended providing support and supplies, supervising the work of departments, and activating control by the competent authorities in the directorate to reduce the gap and raise the application level of the risk management system, crisis management, and business continuity