Exploring the Mediating Role of Commitment, Attitude and Trust in the Link Between Sustainability of Islamic Banks and Customer Loyalty

The study aims to investigate the impact on customer loyalty towards the sustainability of Islamic banks resulting from a priori constructions in the setting of Pakistan and the UAE. Apart from direct impacts, the research also intends to verify the mediating influence of known variables on consumer loyalty toward Islamic banks. Theoretical models were employed from previous research and data was collected based on a structured questionnaire. This questionnaire was also adopted from previous research. A total of 500 respondents participated in the study from Pakistan and the UAE. All the respondents were the customers of Islamic Banks. With the

Authors

Publication Details

Journal
Journal of Finance & Economic Research
Published
2025-06-30
DOI
https://doi.org/10.20547/jfer2510102
Primary Topic
Islamic Finance and Banking Studies
Type
article
Field-Weighted Citation Impact
0.00
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article

Exploring the Mediating Role of Commitment, Attitude and Trust in the Link Between Sustainability of Islamic Banks and Customer Loyalty

Muhammad Irfan Khan, Nayeem ul Hassan Ansari
Journal of Finance & Economic Research
Islamic Finance and Banking Studies
article

Exploring the Mediating Role of Commitment, Attitude and Trust in the Link Between Sustainability of Islamic Banks and Customer Loyalty

Muhammad Irfan Khan, Nayeem ul Hassan Ansari
article en

Abstract

The study aims to investigate the impact on customer loyalty towards the sustainability of Islamic banks resulting from a priori constructions in the setting of Pakistan and the UAE. Apart from direct impacts, the research also intends to verify the mediating influence of known variables on consumer loyalty toward Islamic banks. Theoretical models were employed from previous research and data was collected based on a structured questionnaire. This questionnaire was also adopted from previous research. A total of 500 respondents participated in the study from Pakistan and the UAE. All the respondents were the customers of Islamic Banks. With the

Journal of Finance & Economic Research
Openalex Percentile: Top 63%
Islamic Finance and Banking Studies
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