Shesha, a WhatsApp Chatbot for Linking Household Contacts to Tuberculosis Treatment or Preventive Therapy in South Africa: Design and Development
Documenting the development of mHealth technologies is crucial for guiding future projects and improving health interventions. In our study, frameworks like design thinking and the Health Belief Model aligned Shesha with user needs and programmatic goals. Comprehensive documentation may help assess the chatbot's performance and guide future improvements, supporting scalability and efficiency in mHealth interventions across public health settings.
Authors
- Thobani Ntshiqa (ORCID: https://orcid.org/0000-0002-0752-3192)
- Don Mudzengi (ORCID: https://orcid.org/0000-0003-2759-3320)
- Kavindhran Velen (ORCID: https://orcid.org/0000-0001-8577-3915)
- Salome Charalambous (ORCID: https://orcid.org/0000-0001-7143-1009)
- Felex Ndebele (ORCID: https://orcid.org/0000-0002-7499-7486)
- Molebogeng Xheedha Rangaka (ORCID: https://orcid.org/0000-0001-9594-188X)
- Yohhei Hamada (ORCID: https://orcid.org/0000-0002-9845-4267)
- C. Williams
- Thapelo Mpanza
- Bridget Kyobutungi
- Meghan Kennealy (ORCID: https://orcid.org/0000-0003-3436-2432)
Institutions
- University of the Witwatersrand (ZA)
- Aurum Institute (ZA)
- National Institute for Occupational Health (ZA)
- University College London (GB)
Publication Details
- Journal
- JMIR Formative Research
- Published
- 2025-09-09
- DOI
- https://doi.org/10.2196/71793
- Primary Topic
- Mobile Health and mHealth Applications
- Type
- article
- Field-Weighted Citation Impact
- 0.00