The Impact of Social Media Information Dissemination on Consumer Brand Perception

With the increasing influence of social media in shaping consumer attitudes, modeling brand perception has become a critical task for computational marketing. Traditional approaches have predominantly relied on textual sentiment analysis, which fails to capture the dynamic interplay of user interaction and platform-specific affordances. To address this limitation, the authors propose a novel Multi-Dimensional Perception Modeling (MPM) framework that jointly incorporates content semantics, social engagement signals, and platform-level features into an end-to-end neural architecture. MPM leverages BERT-based encoders for text, structured encodings for likes, comments, and influencer metrics, and visibility-aware metadata to represent platform context. These heterogeneous inputs are fused using attention mechanisms to predict both brand attitude categories and perception scores. Experiments on large-scale datasets from Weibo and Xiaohongshu demonstrate the effectiveness of the model.

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Publication Details

Journal
Journal of Organizational and End User Computing
Published
2025-09-15
DOI
https://doi.org/10.4018/joeuc.388646
Primary Topic
Digital Marketing and Social Media
Type
article
Field-Weighted Citation Impact
0.00
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article

The Impact of Social Media Information Dissemination on Consumer Brand Perception

Jiachen Li, Xingchen Pan, Xiaotian Zhang, Yuanyuan Wei et al.
Journal of Organizational and End User Computing
Digital Marketing and Social Media
article

The Impact of Social Media Information Dissemination on Consumer Brand Perception

Jiachen Li, Xingchen Pan, Xiaotian Zhang, Yuanyuan Wei, Pu Yang, Renwen Ma
article en

Abstract

With the increasing influence of social media in shaping consumer attitudes, modeling brand perception has become a critical task for computational marketing. Traditional approaches have predominantly relied on textual sentiment analysis, which fails to capture the dynamic interplay of user interaction and platform-specific affordances. To address this limitation, the authors propose a novel Multi-Dimensional Perception Modeling (MPM) framework that jointly incorporates content semantics, social engagement signals, and platform-level features into an end-to-end neural architecture. MPM leverages BERT-based encoders for text, structured encodings for likes, comments, and influencer metrics, and visibility-aware metadata to represent platform context. These heterogeneous inputs are fused using attention mechanisms to predict both brand attitude categories and perception scores. Experiments on large-scale datasets from Weibo and Xiaohongshu demonstrate the effectiveness of the model.

Journal of Organizational and End User ComputingVol. 37(1)
Gachon University (KR), Shanghai Open University (CN), Henan University of Urban Construction (CN), Gansu Institute of Political Science and Law (CN), Zhejiang Shuren University (CN)
Openalex Percentile: Top 67%
Digital Marketing and Social Media
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