Factors Influencing the Use of Online Symptom Checkers in the United Kingdom: Cross-Sectional Study
OSCs are widely used in the United Kingdom, particularly the NHS 111 service, driven primarily by ease of use and perceived helpfulness in decision support. However, privacy and security concerns, as well as fears of OSCs replacing traditional consultations, pose significant barriers. Addressing these concerns is crucial for enhancing user trust and maximizing the benefits of OSCs in supporting self-care and improving health care efficiency.
Authors
- Sami Altalib (ORCID: https://orcid.org/0000-0001-7404-8486)
- Azeem Majeed (ORCID: https://orcid.org/0000-0002-2357-9858)
- Eva Riboli–Sasco (ORCID: https://orcid.org/0000-0002-9922-9125)
- Austen El‐Osta (ORCID: https://orcid.org/0000-0002-8772-4938)
- Ana Luísa Neves (ORCID: https://orcid.org/0000-0002-7107-7211)
- Benedict Hayhoe (ORCID: https://orcid.org/0000-0002-2645-6191)
- Mahmoud Al-Ammouri (ORCID: https://orcid.org/0009-0007-6184-6818)
Institutions
- Imperial College London (GB)
Publication Details
- Journal
- JMIR Formative Research
- Published
- 2025-09-15
- DOI
- https://doi.org/10.2196/65314
- Primary Topic
- Digital Mental Health Interventions
- Type
- article
- Field-Weighted Citation Impact
- 0.00