A Qualitative Exploration of Experiences of Accessing Services Among Patients with Mental Health and Addiction Disorders

The mental health crisis in Canada is escalating rapidly, placing immense pressure on the healthcare system. This is particularly concerning for individuals with mental health and addiction disorders, who depend on primary and community-based healthcare services to manage their conditions. Inadequate and delayed care for these populations can result in worsening symptoms, higher mortality rates, and excessive reliance on emergency services. This study explores patients' experiences with accessing primary and community-based healthcare service to enhance service accessibility and utilization, and address excessive use of emergency services, which are often poorly equipped to provide long-term mental health and addiction care. Interviews with 22 individuals living with mental health and/or addiction disorders highlight the significance of positive relationships with healthcare providers, the impact of systemic barriers on help-seeking behaviors, and the coping strategies developed to navigate these challenges. The paper concludes with actionable policy recommendations aimed at addressing barriers and strengthening facilitators to improve healthcare delivery to those with mental health and/or addiction disorders.