A description of the development and initial evaluation of a patient navigator delivered patient portal enrollment program
By offering real-time, culturally attuned support, navigators can help patients overcome digital literacy barriers, thereby improving enrollment in patient portals. Health systems seeking to reduce disparities may benefit from adopting navigator-led strategies as part of routine care.
Authors
- Alicia K. Matthews (ORCID: https://orcid.org/0000-0002-0074-681X)
- Ezra Root
- Larisa Burke
- Rachel Caskey (ORCID: https://orcid.org/0000-0002-6285-3311)
- Brittany Harris Vilona
- Hope Opuada
- A. Rodriguez (ORCID: https://orcid.org/0000-0002-2159-8123)
- Caleb Gumbs
- Kristina Rowden
Institutions
- University of Illinois Urbana-Champaign (US)
- University of Illinois Chicago (US)
- University of Chicago (US)
- Columbia University (US)
Publication Details
- Journal
- Patient Education and Counseling
- Published
- 2025-09-08
- DOI
- https://doi.org/10.1016/j.pec.2025.109343
- Primary Topic
- Electronic Health Records Systems
- Type
- article
- Field-Weighted Citation Impact
- 0.00