Safety and Security Practices of Hotels in Cabanatuan City: A Basis for Risk Management Plan

This study evaluated the safety and security practices of selected hotels in Cabanatuan City, Nueva Ecija, to identify operational gaps and propose a risk management plan. Using a descriptive research design, data were collected through surveys and interviews with hotel management, focusing on areas such as physical security, emergency preparedness, medical readiness, financial safety, and cybersecurity. Results showed that while basic safety measures—like fire extinguishers, emergency exits, and CCTV—are in place, critical gaps remain. These include insufficient security personnel, absence of emergency evacuation plans, lack of staff training, and weak cybersecurity systems. Other concerns include poor signage, lack of elevator access control, and inadequate first-aid provisions. To address these issues, a comprehensive risk management plan was developed, including recommendations for enhanced training, improved infrastructure, and stronger security policies. The study highlights the need for proactive risk management to ensure guest and staff safety, and to boost the operational quality and reputation of hotels in the area.