Leveraging the critical incident technique for uncovering and training the OSCM competences of the future

Purpose The purpose of this perspective article is twofold. First, it discusses how the critical incident technique (CIT) can serve as a method for identifying competences required in operations and supply chain management (OSCM) in combination with a systematic literature review (SLR) and Delphi approach. Second, it discusses how the CIT can be used for pedagogical purposes and can support the development of the resulting competences in teaching by using critical incidents (CIs) identified during the research process as a form of problem-based learning (PBL). Thus, we illustrate how CIT can drive competence-oriented research and educational advancements to address complex and dilemma-struck challenges in OSCM. Design/methodology/approach We provide an overview of CIT in the context of research and education and illustrate CIT’s role in identifying competences and developing them through training. Based on previous use of CIT for the identification of sustainable sourcing competences and subsequent training, we highlight CIT’s broader applicability and extend the discussion to other areas in OSCM, such as supply chain resilience and leveraging new technologies. Findings We propose CIT as an effective tool for recognising and developing competences in OSCM. Both future research implications and pedagogical implications are offered. The strengths and limitations of CIT as a method in both research and educational settings are explored. Research limitations/implications The illustration of CIT’s application is limited to research on identifying and training sustainable sourcing competences. Further research is recommended to extend CIT’s application to other OSCM areas. Practical implications For OSCM researchers, educators and practitioners, CIT offers a structured approach to identifying and teaching needed competences, ultimately contributing to more effective training programs in complex supply chain environments. Social implications For society at large and professional OSCM communities, the ability to adapt to new regulatory and economic realities and address the complex and dilemma-struck challenges in OSCM is highly desirable. Originality/value We position CIT as a dual-purpose tool for research and education in OSCM. CIT is useful for both identifying competences and training future OSCM leaders, offering a method that can be applied to various complex areas in the field, intended to inspire future research and teaching.