The Role of Principal Leadership in Managing Internal Conflicts at Zamzam Integrated Islamic School Cilongok

This study explores the strategic role of school principals in managing internal conflicts at Zamzam Integrated Islamic School (ZIIS) Cilongok. Using a qualitative case study approach with interviews, observations, and document analysis involving principals, teachers, and staff, the findings reveal that principals play a central role in conflict resolution through dialogical, inclusive, and consensus-based approaches. Mediation, compromise, and accommodation of diverse perspectives were identified as effective strategies, and when managed constructively, conflicts contributed to institutional reform and improvement. The transformational leadership style adopted by the principal fostered trust, collaboration, and a conducive working atmosphere. The study concludes by recommending the strengthening of principals’ conflict management capacity and the promotion of collaborative leadership in contemporary Islamic educational governance.