GraphRAG-Enhanced Dialogue Engine for Domain-Specific Question Answering: A Case Study on the Civil IoT Taiwan Platform

The proliferation of sensor technology has led to an explosion in data volume, making the retrieval of specific information from large repositories increasingly challenging. While Retrieval-Augmented Generation (RAG) can enhance Large Language Models (LLMs), they often lack precision in specialized domains. Taking the Civil IoT Taiwan Data Service Platform as a case study, this study addresses this gap by developing a dialogue engine enhanced with a GraphRAG framework, aiming to provide accurate, context-aware responses to user queries. Our method involves constructing a domain-specific knowledge graph by extracting entities (e.g., ‘Dataset’, ‘Agency’) and their relationships from the platform’s documentation. For query processing, the system interprets natural language inputs, identifies corresponding paths within the knowledge graph, and employs a recursive self-reflection mechanism to ensure the final answer aligns with the user’s intent. The final answer transformed into natural language by utilizing the TAIDE (Trustworthy AI Dialogue Engine) model. The implemented framework successfully translates complex, multi-constraint questions into executable graph queries, moving beyond keyword matching to navigate semantic pathways. This results in highly accurate and verifiable answers grounded in the source data. In conclusion, this research validates that applying a GraphRAG-enhanced engine is a robust solution for building intelligent dialogue systems for specialized data platforms, significantly improving the precision and usability of information retrieval and offering a replicable model for other knowledge-intensive domains.