Exploring the Perceptions and Experiences of Educators Using E-Learning Platforms: A Thematic Approach

This study examines educators' nuanced perceptions of e-learning platforms, moving beyond traditional quantitative models such as the IS-Success and IS-Impact frameworks. While these models emphasize system and information quality, they often overlook the subjective experiences of educators. Employing a qualitative, thematic analysis approach, this research explores dimensions including information quality, system usability, individual impact, organizational processes, and the influence of demographics and educational background. Ten purposively selected participants from varied educational roles—high school teachers, e-learning coordinators, curriculum developers, and IT coordinators— provided in-depth insights through semi-structured interviews. Analysis, guided by Braun and Clarke's methodology and supported by Atlas.ti software, revealed six interrelated themes: (1) Information Quality, (2) System Quality and usability, (3) Individual Impact and Professional Development, (4) Organizational Impact Infrastructure, (5) Recommendations & Future Directions, and (6) Demographic Influences. Findings demonstrate that while e-learning platforms enhance efficiency and foster digital literacy, challenges like navigation difficulties, technical glitches, and limited customization persist. The study advocates for a balanced, user-centered design integrating robust training and support, with implications for future research and policy in digital education.