Investigating the role of physician communication behaviors on the use of telehealth visits by older Black Americans with chronic conditions
This study found that older Black adults are more likely to use telehealth services when physicians communicate in a manner that is straightforward and includes direct messaging. Additionally, misaligned verbal and nonverbal behaviors may undermine a patient-centered communication style. Practice Implications This understanding may promote future use of telehealth services among the high risk population of older Black adults.
Authors
- Eric Stewart (ORCID: https://orcid.org/0009-0000-8053-0420)
- Carolyn M. Tucker (ORCID: https://orcid.org/0000-0001-7385-9914)
- Guillermo M. Wippold (ORCID: https://orcid.org/0000-0002-0095-298X)
- Derek Li
- Kirsten G. Klein (ORCID: https://orcid.org/0000-0002-2241-3098)
- Duane A. Mitchell (ORCID: https://orcid.org/0000-0001-6049-213X)
- Stephen D. Anton
- Kaylyn A. Garcia (ORCID: https://orcid.org/0000-0001-9528-9764)
- Ji‐Hyun Lee (ORCID: https://orcid.org/0000-0001-6420-5150)
- Ann-Marie Knight
Institutions
- University of South Carolina (US)
- University of Florida Health (US)
- University of Florida (US)
- Jacksonville University (US)
- Neurological Surgery (US)
- University of Florida Health Science Center (US)
- Florida College (US)
Publication Details
- Journal
- Patient Education and Counseling
- Published
- 2025-09-05
- DOI
- https://doi.org/10.1016/j.pec.2025.109334
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- University of Florida