Secure Messages, Video Visits, and Burnout Among Primary Care Providers in the Veterans Health Administration: National Survey Study
Video visit volumes in a health care system were not associated with PCP burnout, but secure message volumes were associated with PCP burnout. As video visits and secure messages continue to grow, solutions to better manage message volume (eg, automation and provider-led quality improvement) are needed to mitigate the concurrent rise in PCP burnout.
Authors
- Susan E. Stockdale (ORCID: https://orcid.org/0000-0001-8843-9808)
- Claudia Der‐Martirosian (ORCID: https://orcid.org/0000-0001-6841-198X)
- Lucinda B. Leung (ORCID: https://orcid.org/0000-0002-8103-8611)
- Eric Apaydin (ORCID: https://orcid.org/0000-0002-3044-9090)
- Caroline Yoo
- NICHOLAS J. JACKSON (ORCID: https://orcid.org/0000-0002-9515-5050)
- Danielle E. Rose (ORCID: https://orcid.org/0000-0001-6797-2611)
Institutions
- RAND Corporation (US)
- United States Department of Veterans Affairs (US)
- University of California, Los Angeles (US)
- Neurobehavioral Systems (US)
- Center for the Study of Healthcare Provider Behavior (US)
- VA Greater Los Angeles Healthcare System (US)
Publication Details
- Journal
- Journal of Medical Internet Research
- Published
- 2025-09-05
- DOI
- https://doi.org/10.2196/68858
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 0.00