The influence of perceived usefulness, perceived ease of use, compatibility and subjective norm on the use of e-money

Introduction: The advancement of digital technology has significantly transformed payment methods, positioning e-money as a prominent tool for enhancing transaction efficiency and promoting financial inclusion. Methodology: This study aims to examine the influence of perceived usefulness, perceived ease of use, compatibility, and subjective norms on the intention to use e-money. A quantitative approach was employed involving 106 accounting students from the State Polytechnic of Malang, selected through purposive sampling. Data were analyzed using multiple regression analysis, preceded by classical assumption tests. Results: The findings indicate that all four independent variables have a positive and statistically significant effect on the intention to use e-money. Discussions: The results underscore the relevance of the Technology Acceptance Model and diffusion of innovations theory in explaining digital financial adoption. The perception of ease, benefit, social influence, and alignment with personal values plays a crucial role in shaping behavioral intention. Conclusions: The study provides empirical support for the importance of user-oriented technological design and social influence in promoting e-money adoption. These insights contribute to efforts in advancing digital financial literacy and inclusion among young users, particularly within higher education environments.

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Publication Details

Journal
European Public & Social Innovation Review
Published
2025-09-03
DOI
https://doi.org/10.31637/epsir-2026-2072
Primary Topic
Technology Adoption and User Behaviour
Type
article
Field-Weighted Citation Impact
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article

The influence of perceived usefulness, perceived ease of use, compatibility and subjective norm on the use of e-money

Retno Widiastuti, Triesti Candrawati
European Public & Social Innovation Review
Technology Adoption and User Behaviour
article

The influence of perceived usefulness, perceived ease of use, compatibility and subjective norm on the use of e-money

Retno Widiastuti, Triesti Candrawati
article en

Abstract

Introduction: The advancement of digital technology has significantly transformed payment methods, positioning e-money as a prominent tool for enhancing transaction efficiency and promoting financial inclusion. Methodology: This study aims to examine the influence of perceived usefulness, perceived ease of use, compatibility, and subjective norms on the intention to use e-money. A quantitative approach was employed involving 106 accounting students from the State Polytechnic of Malang, selected through purposive sampling. Data were analyzed using multiple regression analysis, preceded by classical assumption tests. Results: The findings indicate that all four independent variables have a positive and statistically significant effect on the intention to use e-money. Discussions: The results underscore the relevance of the Technology Acceptance Model and diffusion of innovations theory in explaining digital financial adoption. The perception of ease, benefit, social influence, and alignment with personal values plays a crucial role in shaping behavioral intention. Conclusions: The study provides empirical support for the importance of user-oriented technological design and social influence in promoting e-money adoption. These insights contribute to efforts in advancing digital financial literacy and inclusion among young users, particularly within higher education environments.

European Public & Social Innovation ReviewVol. 11
State University of Malang (ID)
Openalex Percentile: Top 77%
Technology Adoption and User Behaviour
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