THE INFLUENCE OF CASE MANAGER COMPETENCY AND COMMITMENT ON EMPLOYEE PERFORMANCE THROUGH SERVICE QUALITY IN WITNESS AND VICTIM PROTECTION INSTITUTIONS IN 2025

The criminal justice system is not only oriented towards the protection of the perpetrator (suspect/defendant) but also towards the protection/interests of victims and witnesses. Protection is all efforts to fulfill rights a ance to provide a sense of security to witnesses and / or victims who must be implemented by lpsk or other institutions in accordance with the provisions of the law. The witness and victim protection agency (lpsk) has a strategic role in providing legal protection for witnesses and victims, especially in cases relating to serious violations of the law. In carrying out its duties, the quality of protection servic s is one of the main indicators of the success of this institution. The high public expectation of effective and responsive protection requires a comprehensive a proach, including increasing the competence and commitment of case managers as key actors in the implementation of protection. The research uses quantitative research methods using structural equation modeling tools with smartpls 4. P s sem software .With added external variables, namely service as a moderating variable. The population used in this study were all employe s of the witness and victim protection agency who served as case managers in handling cases .The sampling technique used in this study was saturated sampl ng, a sampling method from each member of the population. Sample collection used a questionnaire via google form sent online.