Analisis Pengaruh Dompet Digital dan Cashback Terhadap Perilaku Keuangan Konsumen di E-Commerce

This research aims to analyze the influence of digital wallet usage and cashback programs on the financial behavior of e-commerce consumers aged 18-25 years in Bandung City, focusing on ShopeePay and DANA platforms. The study employs a quantitative method with a questionnaire survey involving 77 active digital wallet users. The data were analyzed using multiple linear regression after validity, reliability, and classical assumption tests. The results show that digital wallet usage and cashback simultaneously have a significant effect on consumer financial behavior, with digital wallet usage having a more dominant partial influence.Transaction convenience and cashback incentives encourage consumptive behavior, especially among young people who are sensitive to promotions. However,weaknesses in financial management were found due to the low utilization of financial management features in digital wallet applications. This research recommends improving digital financial literacy so that young people can use digital wallets and cashback wisely and responsibly.

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Publication Details

Journal
Jurnal Riset Manajemen dan Akuntansi
Published
2025-08-17
DOI
https://doi.org/10.55606/jurima.v5i2.5218
Primary Topic
SMEs Development and Digital Marketing
Type
article
Field-Weighted Citation Impact
0.00
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article

Analisis Pengaruh Dompet Digital dan Cashback Terhadap Perilaku Keuangan Konsumen di E-Commerce

Salsabila Nurhaibah, Deri Apriadi
1 links
Jurnal Riset Manajemen dan Akuntansi
SMEs Development and Digital Marketing
article

Analisis Pengaruh Dompet Digital dan Cashback Terhadap Perilaku Keuangan Konsumen di E-Commerce

Salsabila Nurhaibah, Deri Apriadi
article en

Abstract

This research aims to analyze the influence of digital wallet usage and cashback programs on the financial behavior of e-commerce consumers aged 18-25 years in Bandung City, focusing on ShopeePay and DANA platforms. The study employs a quantitative method with a questionnaire survey involving 77 active digital wallet users. The data were analyzed using multiple linear regression after validity, reliability, and classical assumption tests. The results show that digital wallet usage and cashback simultaneously have a significant effect on consumer financial behavior, with digital wallet usage having a more dominant partial influence.Transaction convenience and cashback incentives encourage consumptive behavior, especially among young people who are sensitive to promotions. However,weaknesses in financial management were found due to the low utilization of financial management features in digital wallet applications. This research recommends improving digital financial literacy so that young people can use digital wallets and cashback wisely and responsibly.

Jurnal Riset Manajemen dan AkuntansiVol. 5(2)
Universitas Kebangsaan Republik Indonesia (ID)
Openalex Percentile: Top 58%
SMEs Development and Digital Marketing
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