Methodology of information support of barrier-free environment in hotel real estate

The article deals with the urgent problem of ensuring accessibility of hotel real estate objects for low-mobility groups of population (further-MGP). The authors have developed a complex methodology of information support of barrier-free environment, including seven consecutive stages: from systematisation of hotel objects to formation of their accessibility rating and development of recommendations for adaptation. Special attention is paid to the following issues: standardisation of the procedure for assessing the accessibility of hotels; creation of a project using geographic information systems (further-GIS) for data visualisation; development of an objective system for ranking accommodation facilities. The developed methodology makes it possible to identify problem areas in providing MGN with accessibility of hotel real estate objects in a large city. In addition, the result of the implementation of the developed methodology is a rating of hotels on the provision of MGN. At the end of the presented research the first results of the survey of hotels in the city of Rostov-on-Don were obtained: a structured list of objects (80 hotels) with basic characteristics; diagrams based on the analysis of these objects, and an electronic map formed with the help of GIS-technologies. Realisation of the significance of accessible service in hotel real estate objects opens new horizons for attracting a diverse audience to the cities, strengthening the socio-economic potential.