Exploring the Framework for Intelligent Operations (FiOps) for Teachers in the Era of Generative AI (GenAI)

The education sector has witnessed major changes in the era of generative artificial intelligence (GenAI), since the role of the teacher is not only limited to transferring or presenting information but has also expanded to include multiple roles that are dependent on AI. The framework for teachers’ primary operations has changed and become more focused on operations based on GenAI variables. As GenAI is a promising field, it is necessary to identify the areas of the framework for intelligent operations (FiOps) for the teacher, where FiOps relates to the main areas of the teacher’s work, including performance operations based on GenAI tools. Therefore, this study aimed to explore the FiOps for teachers in the era of GenAI. The study adopted a phenomenological approach to perform an in-depth analysis of the FiOps domains according to the views of expert teachers on using GenAI. Semi-structured individual interviews were conducted with eight teachers. A focus group was also conducted with the entire group to reach a deep understanding of the expert teachers’ thoughts on FiOps. The results show that the main FiOps domains are positioned around four areas: data analysis, program design, guidance and counseling, and discovery and enhancement of capabilities. It has become important to train teachers in the FiOps domains so that they can be more effective and more suitable for work in the era of GenAI.