Digital transformation and employee well-being in FinTech: The role of authentic leadership and gender dynamics

Background The contemporary workplace is characterized by high expectations and digital transformation, driven by remote work and gender disparities, compelling a focus on employee well-being that necessitates transparent leadership. Objective The objective of this research lies in an integrative model that examines the relationship between authentic leadership, employee well-being, and digital transformations in the context of Indian IT employees. Methods The study utilized a cross-sectional research design and a quantitative approach to examine the conceptual model. The data were collected through a structured questionnaire and a purposive sampling procedure from 424 employees in the IT sector of the Delhi/NCR region in India. This study has utilized structural equation modeling to explore the impact of authentic leadership on employee well-being and digital transformation and the moderating role of gender. Results The study reveals the significant positive impact of authentic leadership on employee well-being and digital transformation, exploring the new dimensions in transformative service research. Gender moderates the relationship between authentic leadership and digital transformation. Conclusions The finding of this study suggests that authentic leadership contributes to developing trust, customer loyalty, and brand reputation, which is significant and positively related to employee well-being and digital transformation.