Implementation of a digital coordination centre in a hospital: a qualitative evaluation of enablers, barriers and strategies
This study offers practical insights into the implementation of a hospital-based DCC and demonstrates the value and challenges of using CFIR to evaluate complex digital health innovations. Findings highlight the importance of adaptable design, sustained leadership, continuous evaluation, and stakeholder-driven refinement. These insights can guide the successful implementation and scaling of digital coordination solutions in similarly complex healthcare environments.
Authors
- Kayley Lyons (ORCID: https://orcid.org/0000-0003-2224-1107)
- Louise Shaw (ORCID: https://orcid.org/0000-0001-8188-2313)
- Jana Gazarek
- Brad Astbury (ORCID: https://orcid.org/0000-0001-6832-4472)
- Wendy W. Chapman (ORCID: https://orcid.org/0000-0001-8702-4483)
- Sarah Aranha
- Daniel Capurro (ORCID: https://orcid.org/0000-0002-9256-1256)
- Timothy Nicholas Fazio (ORCID: https://orcid.org/0000-0003-1700-2355)
- Meredith J. Layton (ORCID: https://orcid.org/0009-0002-2714-6774)
- Adam Boulton (ORCID: https://orcid.org/0009-0003-0108-1607)
- Sam Freeman (ORCID: https://orcid.org/0000-0002-8193-6454)
- Sam Plumb
Institutions
- The Royal Melbourne Hospital (AU)
- Royal Children's Hospital (AU)
- The University of Melbourne (AU)
- Peninsula Health (AU)
- Melbourne Health (AU)
- Monash University (AU)
- Macquarie University (AU)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2025-09-03
- DOI
- https://doi.org/10.1186/s12913-025-13343-y
- Citations
- 1
- Primary Topic
- Health, Nursing, Elderly Care
- Type
- article
- Field-Weighted Citation Impact
- 2.82
Funders
- Royal Melbourne Hospital