Управління конфліктами в кроскультурній організації: вплив культурного інтелекту лідера

The article examines conflict management in a cross-cultural work environment as a critical component of the effective functioning of international organisations. It analyses the impact of cultural differences on communication styles, approaches to conflict resolution, and team dynamics, as well as the role of cultural intelligence (CQ) in ensuring effective interaction and productivity. It highlights the competencies of managers, including cultural sensitivity, innovative competence, communication adaptability, and the ability to manage cross-cultural teams. Special attention is paid to the roles of expatriates and inpatriates in global organisations, as well as the importance of local managers in maintaining stability and ensuring effective management. It is shown that awareness of cultural differences, the development of an inclusive culture, and the use of individual approaches to conflict resolution enable organisations to realise the benefits of cultural diversity, thereby reducing the risks of misunderstandings and conflicts.