Satisfaction of College Students on School Services in a Local College: A Convergent Design

The study aimed to describe the lived experiences and insights of students in a local college on school services. This study engaged mixed method design, utilizing a parallel convergent approach. The participants of the study were elementary education students. There 167 students were selected for the quantitative phase through random sampling and 14 for the qualitative phase through purposive sampling: seven for in-depth interviews and 7 for focus groups. The researcher conducted a thematic analysis of the qualitative data by recording participant’s responses, organizing them, and reducing them into themes through coding and refining codes. In the quantitative phase, statistical tools were applied, including the mean to determine the average participant responses and the standard deviation to measure the variation in survey answers. Based on the results of the study, it was determined that the level of school services is high with a mean of 4.13. Additionally, the qualitative phase uncovered the experiences and insights about the school services offered by local colleges. Based on the result of the study, three essential themes emerged: support for students’ success and career preparation, the impact of services, and limited resources on student learning and well-being. The results from the quantitative and qualitative is converged and diverged when they were being corroborated. These result underscore the importance of school services in providing students with quality learning experience. The findings offer valuable implications for school administrators in enhancing services delivery, promote continuous improvement, and better addressed student needs effectively.