THE DIGITAL TRANSFORMATION OF PUBLIC SERVICES: E-GOVERNMENT IN THE EUROPEAN UNION

The use of digital technologies to provide public services and facilitate citizen-government interactions has become a key priority for EU member states. Among the significant benefits of e-government are improved access to information, more effective communication, promoting communities and the rule of law, focusing on the needs of citizens, providing higher quality services, expanding working hours and reducing pressure on staff. Under these assumptions, the present study analyses the European situation in e-government adoption, highlighting both successes and challenges faced by different EU countries. Subsequently, we will highlight the impact of EU-wide policies and directives aimed at promoting digital transformation in public administration, as well as country-specific approaches and best practices. The research draws on case studies from various member states to illustrate the diversity of e-government solutions and their effectiveness in enhancing public service delivery, increasing transparency, and fostering citizen engagement. Lastly, the study also investigates the challenges that persist in the widespread adoption of e-government solutions, including issues related to data privacy and security, the digital divide, interoperability of systems, and the need for continuous technological upgrades.