The Role of AI in Shaping the Discharge of Duties of University Administrators: A Systematic Review

This systematic review examines the implementation of artificial intelligence (AI) in university administration, focusing on AI tools, ethical issues, prospects, and challenges of AI use by university administrators. Drawing from 23 relevant articles published in Scopus-indexed journals between 2009 and 2023, the findings reveal that AI technologies, including chatbots, predictive analytics, machine learning, natural language processing, and student information systems, are increasingly integrated into university operations to enhance decision-making. The findings also highlight ethical issues, particularly those related to data privacy, algorithmic bias, transparency, and accountability. The absence of specific ethical frameworks and legal regulations risks violating individual rights and institutional integrity. The review further identifies that interdisciplinary collaboration, staff training, and structured deployment strategies are necessary to fully leverage AI’s transformative potential. Challenges hindering effective adoption, including infrastructure deficits, limited technical expertise, data privacy and security, institutional resistance to change, and unresolved ethical and legal issues, are also discussed. Ultimately, the paper underscores the transformative potential of AI in higher education while emphasizing the need for responsible and inclusive implementation practices.