Frequency of Use and User Feelings When Using ChatGPT
ChatGPT is an advancement in natural language processing and neural network design. It is a variant of generative pre-trained transformer models, specifically adapted for conversational tasks. This study explores the frequency and purpose of use, and feelings of users when using ChatGPT among high school and university students. Respondents were primarily from Croatia and Slovenia, with approximately 10 % coming from other countries. The study included participants. Findings indicate that curiosity was the main reason for respondents' first use of ChatGPT. They were positively surprised by the speed of responses, did not feel frustrated by inaccuracies, were not concerned about potential misuse of ChatGPT, and did not express privacy concerns. Furthermore, when first using ChatGPT for writing assignments, essays, or seminar papers, they felt satisfied, happy, and curious. They did not feel confused, disappointed, or uncomfortable - they did not experience shame. Regarding their current usage, respondents believe that ChatGPT provides adequate responses. They most frequently use it to generate ideas and gain alternative perspectives, while the least common use is copying responses verbatim. In terms of perceived benefits, respondents believe they can continue their education without relying on ChatGPT and do not consider its use to be ultimately harmful.
Authors
- Janko Žufić
- Andrea Debeljuh
- D. Kukuljan
Institutions
- Juraj Dobrila University of Pula (HR)
Publication Details
- Published
- 2025-06-02
- DOI
- https://doi.org/10.1109/mipro65660.2025.11131784
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00