Frequency of Use and User Feelings When Using ChatGPT

ChatGPT is an advancement in natural language processing and neural network design. It is a variant of generative pre-trained transformer models, specifically adapted for conversational tasks. This study explores the frequency and purpose of use, and feelings of users when using ChatGPT among high school and university students. Respondents were primarily from Croatia and Slovenia, with approximately 10 % coming from other countries. The study included participants. Findings indicate that curiosity was the main reason for respondents' first use of ChatGPT. They were positively surprised by the speed of responses, did not feel frustrated by inaccuracies, were not concerned about potential misuse of ChatGPT, and did not express privacy concerns. Furthermore, when first using ChatGPT for writing assignments, essays, or seminar papers, they felt satisfied, happy, and curious. They did not feel confused, disappointed, or uncomfortable - they did not experience shame. Regarding their current usage, respondents believe that ChatGPT provides adequate responses. They most frequently use it to generate ideas and gain alternative perspectives, while the least common use is copying responses verbatim. In terms of perceived benefits, respondents believe they can continue their education without relying on ChatGPT and do not consider its use to be ultimately harmful.

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Published
2025-06-02
DOI
https://doi.org/10.1109/mipro65660.2025.11131784
Primary Topic
AI in Service Interactions
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article
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article

Frequency of Use and User Feelings When Using ChatGPT

Janko Žufić, Andrea Debeljuh, D. Kukuljan
AI in Service Interactions
article

Frequency of Use and User Feelings When Using ChatGPT

Janko Žufić, Andrea Debeljuh, D. Kukuljan
article en

Abstract

ChatGPT is an advancement in natural language processing and neural network design. It is a variant of generative pre-trained transformer models, specifically adapted for conversational tasks. This study explores the frequency and purpose of use, and feelings of users when using ChatGPT among high school and university students. Respondents were primarily from Croatia and Slovenia, with approximately 10 % coming from other countries. The study included participants. Findings indicate that curiosity was the main reason for respondents' first use of ChatGPT. They were positively surprised by the speed of responses, did not feel frustrated by inaccuracies, were not concerned about potential misuse of ChatGPT, and did not express privacy concerns. Furthermore, when first using ChatGPT for writing assignments, essays, or seminar papers, they felt satisfied, happy, and curious. They did not feel confused, disappointed, or uncomfortable - they did not experience shame. Regarding their current usage, respondents believe that ChatGPT provides adequate responses. They most frequently use it to generate ideas and gain alternative perspectives, while the least common use is copying responses verbatim. In terms of perceived benefits, respondents believe they can continue their education without relying on ChatGPT and do not consider its use to be ultimately harmful.

Juraj Dobrila University of Pula (HR)
Openalex Percentile: Top 88%
AI in Service Interactions
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Frequency of Use and User Feelings When Using ChatGPT — Janko Žufić, Andrea Debeljuh, et al. · (2025) | TGRS Research Map | TGRS