Exploring nurse perspectives on AI-based shift scheduling for fairness, transparency, and work-life balance

AI-based scheduling systems were perceived as having the potential to be beneficial in improving fairness, transparency and WLB for nurses. However, the integration of these systems must be accompanied by careful consideration of the human element and ongoing collaboration with healthcare professionals to ensure that the technology is aligned with organisational needs. By striking a balance between AI-driven efficiency and human judgement, healthcare organisations can improve nurse satisfaction and retention, ultimately benefiting patient care and organisational efficiency.