Changes in Perceptions and Experiences Following a Generative AI Learning Program

Artificial Intelligence is changing the way people work and live. However, there is a good deal of fear and uncertainty with respect to this technology. This study investigated a learning and familiarization program regarding generative AI, specifically ChatGPT. Employees at a consultancy completed a program designed to familiarize the employees with ChatGPT and walk them through a variety of use cases. A pre- and post-training survey was used to collect data on employees’ perceptions and experiences. This study revealed that the training was effective in improving the employees’ confidence in using generative AI, their feelings of familiarity with the tool, their usage frequency, the complexity of usage, and their feelings of having been trained on the tool. In addition, the training shifted attitudes from general concerns and fears to greater understanding and more practical expectations regarding ChatGPT.