Exploring user experiences in a novel primary care center: a qualitative grounded theory study
Our study underscores the importance of effective communication, proactive follow-up, multidisciplinary care, and continuity of care to ensure a positive user experience satisfaction when delivering primary care to patients unattached to a GP through a new alternative primary care model.
Authors
- Chiara Leardini (ORCID: https://orcid.org/0000-0003-1015-6095)
- Luisa Saiani
- Federica Canzan (ORCID: https://orcid.org/0000-0002-9927-6554)
- Elisa Ambrosi (ORCID: https://orcid.org/0000-0003-0336-5956)
- Achille Di Falco
- Jessica Longhini (ORCID: https://orcid.org/0000-0002-4198-075X)
- Elisabetta Mezzalira (ORCID: https://orcid.org/0000-0003-0486-0342)
Institutions
- University of Verona (IT)
- AULSS 2 Marca Trevigiana (IT)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2025-09-02
- DOI
- https://doi.org/10.1186/s12913-025-13313-4
- Citations
- 1
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 2.82
Funders
- European Commission