The imbrications of technology and hotel environmental management: implementation and impact

Purpose This study aims to investigate environmental technology implementation and its impact on hotel green performance. Design/methodology/approach This research uses a sequential mixed-methods design comprising two studies. Study 1 adopts a multiple-case approach, integrating interviews and on-site visits to explore environmental technology (ET) implementation processes. Study 2 tests the impact of ET implementation on green performance through hotel surveys. Findings The study reveals a three-stage environmental technology implementation process: affordance/constraint perception, preparation and actualization. Two imbrications are uncovered: green governance and employee training. Green governance positively influences hotel green performance, with employee training and customer engagement acting as sequential mediators. Originality/value By integrating technology affordances and constraints theory with an imbrication lens, this study advances hotel environmental technology literature through a nuanced examination of the implementation process and its impact. The proposed technology affordance and constraint theory-imbrication framework offers theoretical insights into how ET implementation mechanisms contribute to hotel green performance.