Changing Library Reader’s Services in Nigeria Universities: New Reality from Covid-19 Pandemic

Background/Problem Statement: The contemporary perception of the library differs from its historical representation. Today, libraries must contend with digital information media that is accessible at any time and from any location. Furthermore, the Soepardjo Roestam Library, a specialized library with restricted segmentation, must sustain the quality of its services to remain beneficial for its consumers. User perceptions of service quality serve as a key standard for enhancing library services. Purpose: This study examines change in readers’ services in Nigeria universities: new reality from COVID- 19 pandemic .Method: The study adopts qualitative research method. The purposive sampling technique was adopted for the study as the participants were sampled on the ground of being professional librarians in university of Ilorin library. The total number of participant was seven. The structured interview was used to collect data on the convenient time of the participants. Thematic analysis was used to analyze the final version of the interview transcript. Result: The results indicate that the overall mean value of consumers' perceptions of the Technical Quality and Functional Quality aspects is at a satisfactory level. Meanwhile, the interview results corroborate the quantitative data. The interviews reveal other conclusions, specifically that consumers desire enhancements in several aspects concerning the perception of exclusivity and the deficiency of social interaction with library services. Moreover, users expressed aspirations and suggestions for promotion. Conclusion: The finding of the study revealed that majority of participants noted the services by professional librarians during COVID 19 to users were through electronic formats. The study recommends that training and workshop should be organized for library users and library professional on the use of current information tools. Keywords: Service Quality, Perception, Exclusive Library