Stjórnkerfisstaðlar: Notkun og ávinningur

The aim of this research was to examine the use that Icelandic organizations had of the management standards ÍST EN ISO 9001, ÍST EN ISO14001 and ÍST EN ISO/IEC 27001. It was furthermore conducted to examine what benefits these organizations believed they had received from obtaining the certification that they met the requirements of these standards. Quantitative methods, using a questionnaire as the measuring instrument, were used in executing the research. The research questions to be answered covered: (1) The implementation and use of the standards. (2) For how long the organizations had enjoyed the certification. (3) The benefits received from the certification. Some of the main conclusions show that the benefits from certification increased over time the longer the organizations had enjoyed the certification. The participants having ISO 9001 certification were close to 95% very much or rather so in agreement that the benefit from the certification was better access to documents, more than 90% believed that it had changed work processes for the better, more than 85% believed that it had created a more favorable image and over 75% believed that it had increased competitiveness. Participants having ISO14001 certification were over 95% very much and rather so of the opinion that the benefit had resulted in a better image and changed work processes for the better, 75% believed that the certification had resulted in a more uniform service and close to 75% that it had increased competitiveness. Participants having ISO 27001 certification were 100% very much and rather so of the opinion that the certification had resulted in an improved image and had improved work processes, just over 90% that it had resulted in an improved access to documents and 90% that it had minimized inconsistencies and deviations.