Understanding Employee Attrition in Organised Retail: A Case Study from Bangalore

Employee attrition in organized retail business has become a considerable issue in operations, customer service and productivity carrier of an organization. This paper examines the major reasons which have led the employee turnover in the organized retail business in Bangalore based on secondary data analysis on 30 retail firms. The analysis depicts inadequate compensation, career progression blockades, work environment related issues and work-life imbalance as the major causes of attrition. Moreover, the success of the retention programs like attractive remuneration packages, career-enhancement schemes, better organizational culture and work-life balance schemes will be reviewed. The findings indicate that attrition rate is the highest in the early-stage employees showing the need of special retention efforts. The research can give practical recommendations to retail organizations to decrease employee turnover, to increase employee engagement, and to promote long-term stability of the workforce.