Right Here, Right Now: User Perceptions of In-Place Contextual Privacy Options

In modern online services and apps, legally required privacy information and controls are often placed on separate pages or menus, forcing users to leave their primary tasks to review privacy statements or adjust settings. This disrupts usability by causing unnecessary friction, context switching, and information overload. We propose In-Place Contextual Privacy Options (IPCPOs), a Transparency-Enhancing Technology (TET) that integrates relevant privacy controls directly into a user's workflow. IPCPOs tailor privacy information and settings to the immediate context, reducing the set of controls and information provided to contextual needs. In a study with <tex xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">$\mathbf{4 4 2}$</tex> participants in an e-commerce setting, we found that IPCPOs should prioritize information on personal data types, processing purposes, and data recipients, alongside offering privacy controls. While IPCPOs score high on perceived transparency, only perceived control and privacy concerns significantly drive adoption intention. This work demonstrates how IPCPOs help comply with data protection obligations while reducing usability burdens.

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Publication Details

Published
2025-06-30
DOI
https://doi.org/10.1109/eurospw67616.2025.00037
Primary Topic
Privacy, Security, and Data Protection
Type
article
Field-Weighted Citation Impact
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article

Right Here, Right Now: User Perceptions of In-Place Contextual Privacy Options

Jan Tolsdorf, Luigi Lo Iacono, Florian Dehling
Privacy, Security, and Data Protection
article

Right Here, Right Now: User Perceptions of In-Place Contextual Privacy Options

Jan Tolsdorf, Luigi Lo Iacono, Florian Dehling
article en

Abstract

In modern online services and apps, legally required privacy information and controls are often placed on separate pages or menus, forcing users to leave their primary tasks to review privacy statements or adjust settings. This disrupts usability by causing unnecessary friction, context switching, and information overload. We propose In-Place Contextual Privacy Options (IPCPOs), a Transparency-Enhancing Technology (TET) that integrates relevant privacy controls directly into a user's workflow. IPCPOs tailor privacy information and settings to the immediate context, reducing the set of controls and information provided to contextual needs. In a study with <tex xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">$\mathbf{4 4 2}$</tex> participants in an e-commerce setting, we found that IPCPOs should prioritize information on personal data types, processing purposes, and data recipients, alongside offering privacy controls. While IPCPOs score high on perceived transparency, only perceived control and privacy concerns significantly drive adoption intention. This work demonstrates how IPCPOs help comply with data protection obligations while reducing usability burdens.

George Washington University (US), Justus-Liebig-Universität Gießen (DE)
Openalex Percentile: Top 69%
Privacy, Security, and Data Protection
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