Undertrained and Overwhelmed

As libraries grapple with declining budgets, shifting priorities, high rates of turnover, vacancies, the “new normal,” and the persistent push to “do more with less,” an increasing number of library workers have found that their roles have deviated from their original job descriptions, sometimes drastically. In many cases, these roles were loosely or confusingly defined and have called upon individuals to perform duties for which they have limited to no experience, training, or guidance. This paper explores the challenges of adjusting to such unanticipated changes and, through exploration of the author’s own experiences, begins a discussion of strategies and techniques that may be helpful to those navigating similar circumstances.