Understanding Frontline Employees’ Knowledge Management in Key Aspects of Customer Relationship Management: Insights from Contemporary Hotels
Authors
- Ada Lo (ORCID: https://orcid.org/0000-0001-7975-3328)
- Ernest Balutie Wavei (ORCID: https://orcid.org/0009-0000-3032-4557)
- Ermias Kifle Gedecho (ORCID: https://orcid.org/0000-0002-6599-8559)
Institutions
- Macau University of Science and Technology (MO)
- Hong Kong Polytechnic University (HK)
- University of Wales Trinity Saint David (GB)
Publication Details
- Journal
- International Journal of Hospitality & Tourism Administration
- Published
- 2025-08-29
- DOI
- https://doi.org/10.1080/15256480.2025.2549991
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Hong Kong Polytechnic University