Comparative perceptions of wait times for family planning services among contraceptive users and mystery clients in Kisumu, Kenya: a mixed methods analysis

Triangulation of data between different sources can provide a more nuanced understanding of long wait times, their causes, and how they impact contraceptive seekers. We find that in comparison, these different methods of data collection answer distinct questions about wait times, time spent with provider, and their impacts on contraceptive seekers. Both forms of data are useful to policy makers and stakeholders. We recommend data collection efforts aimed at improving quality of services and adherence to national guidelines consider supplementing standard data collection methods with mystery clients.

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Publication Details

Journal
BMC Health Services Research
Published
2025-08-30
DOI
https://doi.org/10.1186/s12913-025-13278-4
Primary Topic
Global Maternal and Child Health
Type
article
Field-Weighted Citation Impact
0.00

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article

Comparative perceptions of wait times for family planning services among contraceptive users and mystery clients in Kisumu, Kenya: a mixed methods analysis

Leigh Senderowicz, Ginger Golub, Brooke W. Bullington, Brian G. Frizzelle et al.
4 links
BMC Health Services Research
Global Maternal and Child Health
article

Comparative perceptions of wait times for family planning services among contraceptive users and mystery clients in Kisumu, Kenya: a mixed methods analysis

Leigh Senderowicz, Ginger Golub, Brooke W. Bullington, Brian G. Frizzelle, Katherine Tumlinson, Dickens Onyango, Emilia Goland, Ben Wekesa, C. Rothschild, Stephanie Chung, Abigael Mwanyiro
article en

Abstract

Triangulation of data between different sources can provide a more nuanced understanding of long wait times, their causes, and how they impact contraceptive seekers. We find that in comparison, these different methods of data collection answer distinct questions about wait times, time spent with provider, and their impacts on contraceptive seekers. Both forms of data are useful to policy makers and stakeholders. We recommend data collection efforts aimed at improving quality of services and adherence to national guidelines consider supplementing standard data collection methods with mystery clients.

BMC Health Services ResearchVol. 25(1)
University of North Carolina at Chapel Hill (US), University of North Carolina Health Care (US), University of Wisconsin–Madison (US), University of Utah (US), Practical Action (KE), Population Services International (US), Wisconsin Division of Public Health (US), Great Lakes University of Kisumu (KE)
Eunice Kennedy Shriver National Institute of Child Health and Human Development
Good health and well-being
Openalex Percentile: Top 68%
Global Maternal and Child Health
DOIOpen Access PDFOpenAlex
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Comparative perceptions of wait times for family planning services among contraceptive users and mystery clients in Kisumu, Kenya: a mixed methods analysis — Leigh Senderowicz, Ginger Golub, et al. · BMC Health Services Research (2025) | TGRS Research Map | TGRS