The Silent Strain: A Qualitative Exploration of Workplace Incivility Experiences among Academics in Malaysian Private Universities

This qualitative study explores the psychological and emotional effects of workplace incivility experienced by academics in Malaysian private universities.Using an in-depth interview, the research discovers how subtle and persistent forms of disrespect from students, colleagues, administrators, and superiors lead to emotional distress, including depression, isolation, and a sense of helplessness.Academics employ various coping strategies such as avoidance, seeking peer support, or considering resignation due to the lack of support system.The study highlights how Malaysia's hierarchical academic culture may aggravate silence around incivility and limit reporting or confrontation.Findings suggest urgent practical implications, including the need for formal reporting mechanisms, leadership training in civil communication, and access to mental health support services.Theoretically, the research contributes to the discourse on organisational behavior and workplace incivility in higher education.Limitations include a small sample size and geographic focus.Future research should consider quantitative studies, comparisons between public and private universities, and long-term effects of incivility on academic careers.