Identify doctors’ online performance and prioritize service attributes: A framework with aspect-based sentiment analysis and empirical investigation
We built a three-stage framework for mining the perceived service attributes and ranked their priority, which is conducive to doctors' use of patient feedback on OHPs to adjust their service focus and develop strategies to improve service quality.
Authors
- K X Xie (ORCID: https://orcid.org/0000-0002-6124-7555)
- Sijia Zhou (ORCID: https://orcid.org/0000-0002-3126-1305)
- Xinghua Zhang (ORCID: https://orcid.org/0000-0002-5619-2270)
Institutions
- Southeast University (CN)
- University of California, Berkeley (US)
Publication Details
- Journal
- Digital Health
- Published
- 2025-05-01
- DOI
- https://doi.org/10.1177/20552076251353320
- Citations
- 1
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 2.76
Funders
- National Natural Science Foundation of China