Linking event quality to destination loyalty: a study on Coban to Coban Run Series in Malang

Tourism is a sector that can boost Indonesia's foreign exchange. This is due to the availability of resources needed in developing tourism in the country, which resources are owned by Indonesia in the form of vast territory and the diversity that exists in the country. The potential of the destination area must have 3A in the form of attractive, amenities, accessibilities, facilities, with this, the government in the next five years is trying to increase tourism promotion by utilizing information technology strongly, and the government will develop culture-based tourism types and build a better tourism brand. This study aims to determine the effect of destination image, perceived value, tourist satisfaction, destination loyalty, and event quality on the Coban to Coban series event in Malang. The research conducted using causal research was tested quantitatively using SEM (Structural Equation Modeling), SPSS 18 software, and AMOS 22 software. The results of the study used 150 respondents and showed 6 significant positive supported hypotheses, and 1 hypothesis was not supported.

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Publication Details

Journal
Southeast Asian Journal of Service Management
Published
2025-08-29
DOI
https://doi.org/10.24123/seajsm.v216
Primary Topic
Customer Service Quality and Loyalty
Type
article
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article

Linking event quality to destination loyalty: a study on Coban to Coban Run Series in Malang

Veny Megawati, Finisya Dasmasela, Angeline Chrysanta Antolis
Southeast Asian Journal of Service Management
Customer Service Quality and Loyalty
article

Linking event quality to destination loyalty: a study on Coban to Coban Run Series in Malang

Veny Megawati, Finisya Dasmasela, Angeline Chrysanta Antolis
article en

Abstract

Tourism is a sector that can boost Indonesia's foreign exchange. This is due to the availability of resources needed in developing tourism in the country, which resources are owned by Indonesia in the form of vast territory and the diversity that exists in the country. The potential of the destination area must have 3A in the form of attractive, amenities, accessibilities, facilities, with this, the government in the next five years is trying to increase tourism promotion by utilizing information technology strongly, and the government will develop culture-based tourism types and build a better tourism brand. This study aims to determine the effect of destination image, perceived value, tourist satisfaction, destination loyalty, and event quality on the Coban to Coban series event in Malang. The research conducted using causal research was tested quantitatively using SEM (Structural Equation Modeling), SPSS 18 software, and AMOS 22 software. The results of the study used 150 respondents and showed 6 significant positive supported hypotheses, and 1 hypothesis was not supported.

Southeast Asian Journal of Service ManagementVol. 2(2)
University of Surabaya (ID), Hanyang University (KR)
Openalex Percentile: Top 73%
Customer Service Quality and Loyalty
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Linking event quality to destination loyalty: a study on Coban to Coban Run Series in Malang — Veny Megawati, Finisya Dasmasela, et al. · Southeast Asian Journal of Service Management (2025) | TGRS Research Map | TGRS