The influence of destination image on tourist at Kuta Beach, Bali

This study aims to examine the effect of destination image on tourist loyalty at Kuta Beach, Bali. The dependent variable used is Tourist Loyalty, while the independent variables used are Destination Image, Perceived Value, Perceived Service Quality, Attitude to Visiting Behavior, and Tourist Satisfaction. This study uses primary data sources by distributing online questionnaires, with a total sample of 145 respondents aged 17 years and over who have visited Kuta Beach, Bali, in the last 3 years. This study uses a research method using SmartPLS software. The results of this study show that attitude toward visiting behavior has a positive effect on tourist loyalty. Destination image and perceived service quality significantly affect tourist satisfaction. Perceived service quality and perceived value significantly affect the destination image. Destination image and perceived service quality have no significant effect on attitude toward visiting behavior. Tourist satisfaction significantly affects the attitude toward visiting behavior.

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Publication Details

Journal
Southeast Asian Journal of Service Management
Published
2025-08-29
DOI
https://doi.org/10.24123/seajsm.v215
Primary Topic
Community-based Tourism Development and Sustainability
Type
article
Field-Weighted Citation Impact
0.00
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article

The influence of destination image on tourist at Kuta Beach, Bali

Fitri Novika Widjaja, Farah Fadhilah Ansetti
Southeast Asian Journal of Service Management
Community-based Tourism Development and Sustainability
article

The influence of destination image on tourist at Kuta Beach, Bali

Fitri Novika Widjaja, Farah Fadhilah Ansetti
article en

Abstract

This study aims to examine the effect of destination image on tourist loyalty at Kuta Beach, Bali. The dependent variable used is Tourist Loyalty, while the independent variables used are Destination Image, Perceived Value, Perceived Service Quality, Attitude to Visiting Behavior, and Tourist Satisfaction. This study uses primary data sources by distributing online questionnaires, with a total sample of 145 respondents aged 17 years and over who have visited Kuta Beach, Bali, in the last 3 years. This study uses a research method using SmartPLS software. The results of this study show that attitude toward visiting behavior has a positive effect on tourist loyalty. Destination image and perceived service quality significantly affect tourist satisfaction. Perceived service quality and perceived value significantly affect the destination image. Destination image and perceived service quality have no significant effect on attitude toward visiting behavior. Tourist satisfaction significantly affects the attitude toward visiting behavior.

Southeast Asian Journal of Service ManagementVol. 2(2)
University of Surabaya (ID)
Openalex Percentile: Top 69%
Community-based Tourism Development and Sustainability
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