Smart Conversational Assistants: Enhancing Human-Computer Interaction
Due to the ever-increasing complexity of the Acts, the Rules and Regulations, organizations and websites suffer in the current business environment. Complying with all of the legal and regulatory requirements can be confusing, leading to many misunderstandings and problems with compliance for consumers and stakeholders. We suggest addressing the issue and provide a useful and accessible solution by building an AIpowered chatbot. A chatbot that mimics human comprehension and communication will be created by combining AI with the NLP. It will offer dependable and easy access to the numerous laws, regulations, and circulars that are always relevant to every company. Users will be able to ask questions and get prompt, accurate, and contextually appropriate answers because to its simple conversational interface. This improves compliance, fosters greater transparency, and gives stakeholders and customers the information they need to make wise decisions. This creative strategy has significant promise. It promises to improve stakeholder involvement, expedite regulatory compliance, and boost operational effectiveness. Businesses navigating the complicated regulatory landscape will find the chatbot useful as it offers quick access to essential information. Ultimately, this will result in higher client satisfaction and more intelligent decision-making.
Authors
- Hanumat Sastry G (ORCID: https://orcid.org/0000-0002-8175-7675)
- Bharathi Paleti
- Shobha Aswal
Institutions
- Naval Science & Technological Laboratory (IN)
- University of Petroleum and Energy Studies (IN)
- Dehradun Institute of Technology University (IN)
Publication Details
- Published
- 2024-12-27
- DOI
- https://doi.org/10.1109/cisct62494.2024.11134174
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00