DEVELOPING A HOLISTIC ORGANIZATIONAL COMPETENCE MODEL BASED ON GENERAL SYSTEMS THEORY: THE FOUR-DOMAIN APPROACH

The contemporary business environment, characterized by high dynamism and complexity, demands a developed capacity for adaptation and the maintenance of competitive advantage from organizations.This paper conceptualizes organizational competence in a comprehensive manner, extending beyond an exclusive focus on individual competencies.By employing the General System Theory (GST) as a theoretical framework, a model is proposed that defines organizational competence as an emergent property stemming from the dynamic synergy and interdependence of four key domains: human potential competence, technical competence, technological competence, and structural competence.The research methodology encompassed a logical foundation through Boulding's hierarchy of systems and a synthesis of findings from recent doctoral dissertations that confirm the operationality and significance of each aforementioned domain.The results indicate that an integrated approach to these dimensions serves as a foundation for building resilient and reliable organizations.The paper offers both theoretical and practical implications for strategic management and the assessment of organizational competence.