IMPROVING THE EFFICACY OF MEDICAL SERVICE BY "PLAN-DO-CHECK-ACT" METHOD

Treatment efficacy has great importance in the relationship between service quality and satisfaction in medical service studies.The importance of treatment effectiveness should be recognized when examining the quality of medical services and, hopefully, these findings will contribute to future studies.Aim of our study was to show the sequence of steps needed for improvement, ie.improving the efficacy of medical services by applying the Plan-Do-Check-Act (PDCA) method.The basic components of continuous quality improvement in health-care are: focus on the health-care user, process analysis, quality improvement team development, simple methods used in a systematic way to analyze: quality problem, plan implementation, change implementation, data collection, monitoring and evaluation.The method of secondary analysis was used to collect data on the quality of service and measure customer satisfaction in Montenegro, Serbia and Croatia.Secondary analysis implies a collection of data on the quality of service, which are presented in reports, professional literature in this field, and are the result of specific surveys conducted according to European standards in health-care institutions in these countries.The level of quality for the current condition of the Health Centers and the efficiency of services are not at a satisfactory level.Based on the results of this study, the mentioned methods seem to be effective for planning, performing and controlling the improvement of the quality of service efficiency.The proposed methodology allows to increase the efficiency and effectiveness of the process, which directly leads to improved treatment outcomes.In this paper, a broader aspect of the PDCA cycle is presented in combination with MS and IMS to highlight its wide range of applications in healthcare.It is evident that the healthcare system is complex and essentially encompasses IMS.